If you bought Geek Squad Protection on it, there is a $149.99 service fee to send your phone out. If you didn't buy Gerk Squad Protection for your $700+ super delicate computer with phone capabilities, you really should have! Geek Squad can't fix non-GSP phones!
Be sure to back up all your info, because you'll get a refurbished-like new replacement phone. Not the same phone. Not a new phone. And not the same day. There are two speeds for said service: standard replacement and express replacement. Standard replacement takes anywhere from 7-14 days. Geek Squad sends you a coffin for your broken phone, along with shipping materials.
You ship your phone to them.Section II: Once they get it, they'll check it out and make sure your phone's damage is covered under the terms and conditions of your Geek Squad Protection Plan. (As long as it's not abused - totally physically damaged beyond recognition or on pieces, or has been fully submerged in liquid, or has been urinated, defecated, vomited or bled upon, and as long as the Find My iPhone feature has been disabled, then they'll ship your replacement phone to you. Standard replacement usually takes about two weeks. Option 2 is Express Replacement. This requires you put down a credit card on retainer in the event of an Ineligible Return Fee charge needing to be charged. (See the conditions of your plan to be sure).
If they charge you the Ineligible Return Fee, it's charged in addition to the $149.99 Service Fee, and is usually around $270. With Express Replacement, they send your replacement phone in 2-3 business days, along with your shipping materials.
You get your new refurb phone, then ship your old broken phone to them. Once they get it and verify your phone meets the GSP terms, they release the credit card hold and you're done. You only get 3 replacement phones per year. Hope that helps.
Visit for full better instructions on how the process goes and to submit your claim without having to drive to a store and wait to get service from an over-worked Agent and save both you and them time today!
When a new iPhone comes out, you've just got to have it. But upgrading from an older iPod or iPhone to the latest, most wonderful, and cutting edge model can be an expensive proposition.
Depending on the model you prefer, you might be facing a price tag of $900 or more. But don't despair, you can turn your old, but perfectly good, iPhone or iPod into cash that you can spend on the new model. There are always sites like eBay or Craigslist, but these days, there are also a lot of companies that specialize in trade-ins of used iPhones and iPods for cash or credit. Each of these companies has different terms for their trades, so be sure to read closely and ask questions before parting with your iPod or iPhone, but this can be a great way to get that new gadget you crave while also paying a bit less for it. The following sites are some of the most prominent and widely used options for selling a used iPhone: Amazon.com Amazon's Electronics Trade-In service buys all kinds of used electronics at competitive prices. You can sell iPhones, iPods, iPads, and many other gadgets in exchange for an Amazon Gift Card. Simply go to the site, find the device you want to trade, select its condition, and agree to the deal.
Amazon will cover the shipping. Keep in mind, though, that if you want to use the money you make to buy a new iPhone, you'll have to do it through Amazon since you'll be paid with an Amazon Gift Card. Apple Apple was a little late to the used iPhone resale, but it's part of the company's operations now.
For the online version of the program, get quotes on your gadgets here. For the in-store version, just visit your local Apple Store.
Make sure to shop around, though; other companies may pay more. Best Buy Another retail giant with a trade in program. Trade in your iPods or iPhones (and tons of other consumer electronics) for either a Best Buy gift card-for which you'll get a lot more money—or a check. One nice benefit of this program is that you don't have to mail your product; you can bring it to your local Best Buy store (though mailing is still an option, too). Gamestop Leading video game retailer GameStop has added the purchase of used iPods, iPhones, and iPads to its services (which it did, in part, by purchasing BuyMyTronics, which was included on this list for a number of years). The program isn't available online, but take your device to your local GameStop and they'll assess its value. Trade-ins are for GameStop credit or cash (I'd expect that, as with their game trade-in program, the amount offered in store credit will be higher).
Gazelle Visit Site One of the leading sites of its kind, Gazelle buys all kinds of used electronics - from cell phones to iPods - based on their condition, the packaging and accessories they include, and more. Prices paid for iPods and iPhones are among the highest. Gazelle also offers a 30-day price lock option: Agree to sell your iPhone now and you have 30 days to complete the transaction. This allows you to lock in the higher price for a phone before the new models are announced and reduce the value of previous generations. Glyde Glyde lets you both sell your old devices, and buy other people's used (and discounted) devices, at their site.
It's a bit different than other sites, though, because Glyde doesn't buy devices. Rather, it's a marketplace where you list your device for sale and wait for someone else to buy it.
The process is 1-2-3: get a quote on the site; when another user buys it, ship it for free using Glyde's shipping kit; get paid by direct deposit, check, Bitcoin, or Glyde credit. NextWorth The other major site in the market, NextWorth makes it easy to sell a used device. Like Gazelle, it offers a price-lock option so you can lock in a higher price before new models come out. Shipping is free and payment options include, PayPal, and check.
NextWorth Review PowerMax Apple reseller PowerMax buy used iPads, iPhones, and iPods (as well as used Macs). Unlike other sites, though, you must call them and share the details of the device you want to sell in order to get a quote, rather than getting a quote live on the website.
Payment options include check and store credit. Roostr If you've got a working or broken iPhone, iPad, or an Apple laptop, Roostr could be an option for you. At the site, you let them know that kind of device you have from a drop down (or, in the case of laptops, by serial number), answer a few questions about the details and condition of your device, and then get a quote. If you accept it, you'll get a pre-paid FedEx label to apply to a box that you supply to send your device.
Simply Mac Another Apple reseller who will take your iPhone, iPod, or iPad and convert it to store credit. This listing used to be under the name The Mac Store, but that seems to have been absorbed into Simply Mac. Simply Mac has made some improvements, such as provided an estimated resale value on its website; The Mac Store used to require you to send your device to them they gave you an estimated purchase price.
Since you're only getting store credit, though, make sure you want to buy a new device from them. Small Dog Electronics This long-time Apple reseller buys iPods and iPads only—no iPhones. If you've got one of those devices to sell, you can either ship it or take it to s Small Dig store. If you ship it, you'll do so with an estimated price, but will get a final price once Small Dog has received your device and inspected it. USell USell offers an interesting twist to the online iPhone trade-in business. Instead of offering to buy your used device directly, its search engine combs the offerings from a wide variety of used iPhone and iPod buyers to provide you the best offer from that network of sites.
The network doesn't seem to include major sites like Gazelle and NextWorth, though, so the offers can sometimes be lower than you'd receive elsewhere. Still, searching a network of sites from one place may be useful for you. Walmart Walmart's electronics buy-back program is similar to Apple's: if you're selling an iPhone, you'll receive a Walmart gift card that you can then apply to the purchase price of a new iPhone. The program also buys back many other kinds of electronics.
Trade-ins can be done in store or online. YouRenew YouRenew offers the same basic service that many other companies on this list do: search for your device, describe its content, and get an estimated value.
If you accept it, print out a pre-paid shipping label, send it in, and get paid. Devices that don't have cash value can be sent to YouRenew for recycling. One neat difference is its sibling business CorporateRenew, which allows businesses to resell or recycle their devices in bulk. Recycling iPods For those who want to protect the environment more than their wallets, Apple offers an iPod and mobile phone (not limited to iPhone; any phone can be traded in) recycling program. This is especially good if your iPod is too old to trade or broken.
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